Terms & Conditions
Product Descriptions and Prices
Every effort is made to ensure that prices shown are accurate at the time you place an order. If an error is found, ALSS LLC (ALSS) will inform you as soon as possible and offer you the option of reconfirming your order at the correct price, or cancelling the order all together.
All items are offered subject to availability. If on receipt of your order, the item(s) you have ordered are not in stock, ALSS will inform you as soon as possible, giving you the opportunity to place on back-order for dispatch when returned to stock. If you decline this option, a reduction in payment equal to the value of the out of stock items will be made.
We ask for payment in advance of posting. This can be by credit/debit card via Authorize.net. Your card will not be charged until your order is dispatched.
Shipping/Postage & Packing
Postage and Packing charges are included in your order. If special handling or shipping requirements are needed, then ALSS will contact you before the order is completed.
The goods you order will be delivered to the address you provide at the time you place your order. Being that the products are perishables, all orders will ship via overnight delivery. ALSS’ goal is to dispatch all orders within two working days, provided all stock items are available. During peak times this time frame may increase. A working day is any day other than weekends or public holidays.
If delivery cannot be made to your address for reasons under ALSS’ control, ALSS will inform you as soon as possible and refund or credit you for any sum that has been paid by you or debited from your credit card for delivery.
If you intentionally fail to take delivery of the order (otherwise than by reason of circumstances under control of ALSS) then without prejudice to any other right or remedy available to ALSS, ALSS may
a) store the items in the order until actual delivery and charge you for reasonable costs (including insurance) of storage; or
b) sell the items in the order at the best readily obtainable price and (after deducting all reasonable storage and selling expenses) account to you for any excess over the price you agreed to pay for the items or charge you for any shortfall below the price you agreed to pay for the items.
Every effort will be made to deliver the goods as soon as possible after your order has been accepted. However, ALSS will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. In this case, ALSS will inform you as soon as possible.
Your Right of Cancellation
You have the right to cancel the order at any time up to the point of shipment, which typically occurs within 48 hours of receipt depending on the time of placement of your order. For example, you place your order on Sunday through Wednesday prior to 6pm AST your order will ship the following day. Once the product has left our possession it has exceeded the time allotted for cancellation.
To exercise your right of cancellation, you must give written notice to ALSS by letter, fax or email, giving details of the items ordered and (where appropriate) their delivery. Notification by phone is not sufficient.
If you exercise your right of cancellation after the items have been shipped or delivered to you, it will be too late to cancel.
Once you have notified ALSS that you are cancelling the order, ALSS will refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the items less a 20% restocking fee.
Out of Stock Items
Sometimes, items are, for a variety of reasons, temporarily out of stock. We try to alert you to this fact on the website, but just occasionally, demand exceeds supply. If a product you have ordered is out of stock, we will tell you about the problem and dispatch the rest of your order as normal.
We try to estimate when new stocks will arrive and always give you the option of cancelling either the whole order or simply the out of stock item, if you would prefer not to wait. If you prefer to wait new stock arriving, we would debit your card for the whole of the original order, plus postage and packing charges, on dispatch of the partial order.
Limitation of Liability
ALSS’ total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of this agreement shall be limited to the price paid for the goods. Nothing in these conditions excludes or limits the liability of ALSS for death or personal injury caused by the supplier’s negligence or fraudulent misrepresentation.
If you are a business customer ALSS shall not be liable to you for any indirect or consequential loss or damage (whether for loss of profit, loss of business, depletion of goodwill or otherwise), costs, expenses or other claims for consequential compensation whatsoever (howsoever caused) which arise out of or in connection with this agreement.
ALSS will take all reasonable precautions to keep the details of your order and payment protected. All documentations are shredded immediately after each transaction. ALSS will not be liable for unauthorized access to information supplied by you.
These terms of sale and the supply of the goods will be subject to Alaska law and the Alaskan courts will have jurisdiction in respect to any dispute arising from the contract.
Terms & Conditions